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Testimonials

Updated: Dec 22, 2023

We are so proud to be able to support our families in their time of need. Below are some of our testimonials we have received.


Testimonials

Testimonials


Family Funerals.

I have known Richard for 18 years now and initially had the pleasure of working alongside him. Richard is the ultimate professional, knowledgeable, trustworthy and caring towards the families he is helping, whilst also treating the deceased with the utmost dignity and care. I have witnessed this first hand, by working alongside him, and also on a personal level, as both my mother and father in law's funerals were arranged and conducted by Richard. As a family we could not have asked for better care for our loved ones. At an extremely difficult time Richard was there to make arrangements and ensure everything was carried out to the highest standard. He is a remarkable young man who has dedicated himself to his profession, and I would not hesitate in recommending his services. Thank you Richard for the wealth of knowledge you gave me as your colleague, and for the the impeccable professionalism and care you gave to my family at such a difficult time. Wishing you every success.

Dawn & family.


Gold standard Service

Richard organised my father in laws funeral as per my mother in laws request perfectly. He was professional, thoughtful, helpful, patient and over all considerate of all the families needs and requirements but above all my mother in laws feelings and her loss. Dave had the best send off and everything was perfect, something that I wholey put down to Richard and down to the minute details he was in charge of which were perfect. Richard was also on hand to help with my mother's funeral all be it in a small way as she had a plan in place already. Richard was able to assist with the flowers for my mother's funeral having the same florist we had had for my father in law not 3 weeks prior to my mother's sudden death. Even though he wasn't involved in my mother's funeral directly, he still offered his assistance and over all professionalism and ordered my mother's Urn and memorial jewellery for me, transferring mom when her Urn arrived. Richard goes that extra mile and offers understanding and at no time did he make us feel like any question or visit was one he couldn't answer or was too much for him to deliver. I would recommend Richard and Vines Funeral Services, Coseley to anyone if you require a funeral Director. You won't find anyone better to take care of your loved one on their final journey, believe me. He is one in a million when you require help and assistance for a decent price and will go above and beyond to make sure your requirements are carried out.


Ellie x


The Best In The Profession

I have worked alongside Richard for a while now. I am a funeral celebrant and having lost my mum and two boys, I take a LOT of pride in my work and it could be said that I am a little ‘picky’ who I work with. I strive for perfection and will accept nothing less both from myself and the FD caring for a clients loved one.


Richard is an incredible example of all a funeral director should be. He is compassionate, caring, and like myself strives to ensure everything on the day runs perfectly.


I am unable to express how much respect I have for this young man who is following in his fathers footsteps. The profession is in his DNA and his attention to detail is exemplary.


I would have no qualms in recommending Richard’s services to any of the families I am honoured to work with. He will look after your loved one and their memory with the upmost respect and dignity. I am proud to work alongside such a considerate and passionate gentleman.


Sam


Parent Funerals

Sadly required support from Vines Funerals for both parents recently, Richard went over and above to support us and family overseas. His attention to detail is to his credit and he treated us as part of the family not as a customer. Very personal attention nothing is too much trouble


Sarah and family


Moms Funeral

We as a family couldn't praise the professionalism of Vines Funerals enough at such a difficult time. We were supported through every stage of the process of planning our loved ones final journey and nothing was to much trouble. We would like to give a heartfelt and special thank you to Richard who made the whole process alot less difficult for us as a family.


Tracey xx


Plan My Own Funeral

Richard was wonderful, from our first conversation regarding planning my own funeral, he was so kind and thoughtful. He came to my home and discussed my wishes so my daughters don't have to worry in the future. I would have no problem recommending Richard and Vines Funerals.


Jean


Professional

I unfortunately had to arrange my Mothers funeral. Upon contacting Richard and explaining that I lived abroad, we arranged my Mothers funeral over email and the phone. Richard was so professional and would recommend him to anyone.


Mike


Direct Cremation

My Father always wanted a no fuss funeral. I contacted Richard and he explained my options to me and arranged a Direct Cremation. Even though my Fathers funeral was just a simple cremation, Richard was amazing and ensured that we received a very personal service.


Sharon


Simple and Affordable

We contacted Vines Funerals to arrange a very simple funeral service for Dad. Richard explained all the options and was professional all the way through. The flowers and service sheets were beautiful and Richard couldn't do enough for us as a family.


Daniel


Felt Like Family

Right from our first conversation with Richard, we were put at ease. He is so caring and goes above and beyond to help you when you need him. We had to arrange my husbands funeral that was very unexpected, we didn't know what to do. Richard arranged everything for us, it was like a huge weight had been lifted from us. I would have no problem recommending Richard to my family and friends as we felt like part of the family.


Marie x


Home Visit

Richard came to my home to arrange my Mom's funeral at the weekend due to other members of the family working during the week. We couldn't believe that he didn't charge us any extra for this. Richard organised such a beautiful service for my Mom and even contacted us after the funeral to offer more support. Thank you Richard, you really are an angel.


Love Sarah xx


Kind and Caring

Very kind and caring without gushing or offering false sympathy, but was truly sympathetic. Richard, kept us informed about everything. He was very prompt in answering any questions we had and truly helped during our ongoing difficult time


Anya


Highly Recommended

Very professional, nothing was too much trouble. Everything I asked for was done. Treated my husband with great care and attention. Richard is wonderful, couldn't of asked for anything better.


Sandra


Trusted

Having called a few different funeral companies, Richard was so empathetic and sensitive on the phone. I knew I trusted him to take care of my Mom in her last journey. Nothing was too much trouble and he helped me to navigate what is a difficult time for anyone.


Mandie


Thank you so much!

Planning our Mums funeral was one of the hardest things we have ever had to do. Richard made this awful time easier with his advice, knowledge and support to the whole family. We can not thank Richard enough for his help and support along the way! Always there to answer any questions. His professionalism and knowledge is second to none and I wouldn’t hesitate in recommending his services to anyone that would need them! Once again thank you so much!

Samantha, Maria & Family


Thank you

What a lovely gentleman Richard Vines , thank you so much for your time given to me tonight, coming to our home and arranging dad's final journey , you have made an unbearable time so much more easier for me and I can't thank you enough for our lovely informal chat , your thoughtfulness and kindness is second to none and I will have no hesitation in recommending your company to whomever may need it in the future, thank you so much x


Melanie x






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