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NAVIGATING GRIEF WITH THE SUPPORT OF VINES FUNERALS

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Call 

01902 494778

07462 301386

Email 

Address

70 Summerhill Road, Coseley, Bilston, West Midlands, WV14 8RE

Navigating through the challenges of loss can be overwhelming, and at Vines Funerals, we recognise that you may have numerous questions and uncertainties during this time. Our 'Support and Guidance' page is here to extend a comforting hand and provide you with the information and resources you need. Grief is a unique journey, and we are dedicated to offering compassionate guidance as you make important decisions and seek clarity.
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Support & Guidance

Frequently Asked Questions

1

What happens following a Death in Hospital?

If your loved one has passed away in Hospital, The Doctor who attended your loved one will issue a Medical Certificate of Cause of Death which will be provided to you by the Bereavement Office. Once you have this document, you can proceed to Register the Death at the Register Office. If the Doctor is unable to issue a Cause of Death, they will refer the death to the Corner for further investigation.

Once the death has been registered, you will be issued with the Registrar’s certificate for Burial or Cremation  (Green Certificate) which will enable us to collect your loved one from the Hospital and bring them into our care.

2

What happens following a Death at Home?

If your loved one has passed away at home, you must first arrange for the death to be confirmed by a medical practitioner such as a Doctor, Nurse or Paramedic. Following the confirmation of death, please contact Richard by telephone, anytime day or night on 07462 301386 or 01902 494778.

When you are ready, we will attend the private address to collect your loved one and bring them into our care.

You must contact your loved one's GP and inform them of the death. If they are able to, they will issue a Medical Certificate of Cause of Death which will allow you to Register the Death at the Register Office. If the GP is unable to issue a Cause of Death, they will refer the death to the Coroner for further investigation.

3

What happens following a Death in Nursing Home or Hospice?

If your loved one has passed away in a Nursing Home or Hospice, a Nurse or Doctor will confirm the death. Following the confirmation of death, please contact Richard by telephone, anytime day or night on 07462 301386 or 01902 494778.

When you are ready, we will attend the Nursing Home or Hospice to bring your loved one into our care.
The Doctor who attended to your loved one will be informed of the death and will be required to issue a Medical Certificate of Cause of Death, which will enable you to Register the Death at the Register Office. If the Doctor is unable to issue a Cause of Death, they will refer the death to the coroner for further investigation.

4

What is the HM Coroner and their purpose?

The Coroners purpose is to investigate and find the cause of death of a person who has died, and at the time of death, no Doctor was able to issue a Medical Certificate of Cause of Death, or where a death was sudden, unexpected or suspicious.
In some circumstances, the Coroner will refer the death back to the Doctor and allow them to issue a Medical Certificate of Cause of Death. When this isn't possible, the Coroner must investigate the Death to confirm the cause.

A Post Mortem Examination may be carried out to establish the cause of death. If the Coroner is unable to issue a confirmed cause of death, they will release your loved one into our care and issue an Interim Death Certificate, pending the full cause of death. You can still proceed with funeral arrangements at this point but on some occasions burial only may be allowed.

If the Coroner is able to issue a confirmed cause of death, you must attend the Register Office to Register the Death officially.

5

How do I register my loved ones death?

Once a cause of death is established, the death must be registered at the Register Office within the area in which the death occurred. If a Medical Certificate of Cause of Death has been issued by a Doctor, this must be emailed to the Register Office. If the Coroner investigated the death and have ascertained the cause of death, they will instruct the Register Office accordingly.

Most Register Offices operate on a telephone appointment only basis. Contact the Register Office to arrange your appointment and be ready to provide them with the following information.
  • The full name of the person who died
  • Their full home address
  • Their date and place of birth
  • Details of where and when the person died
  • Their occupation, if applicable
  • If they were receiving any benefits, including pensions or allowance from public funds
  • The name, occupation and date of birth of their spouse or civil partner, if applicable
Following the Registration, the Register Office will issue a Death Certificate and a Green Certificate. The Green Certificate enables the Burial or Cremation to go ahead, and must be sent to us at your earliest convenience. When the Coroner has determined the Cause of Death and the deceased is to be Cremated, the Green Form will not be issued, instead a Cremation Certificate will be issued by the Coroner.
The Registrar will also offer you the 'tell us once' service who will contact organisations on your behalf to inform them of your loved ones passing. Find out more here.

6

What is the process of arranging my loved ones funeral?

When you feel ready to begin making the arrangements for your loved ones funeral,  contact Richard by telephone anytime day or night on 07462 301386 or 01902 494778. Richard will arrange a meeting with you in person in the comfort of your own home, our funeral home or another suitable location. We are open 24 hours a day, 7 days a week including Bank holidays to help you in your time of need.

Alternatively, all of the arrangements can be made over the telephone or Zoom and documentation posted/emailed out to you for completion.

During the arrangements, Richard will work with you to create a personalised funeral in honour of your loved ones life, no matter how simple or extravagant, whether it is a simple or traditional funeral or a natural Burial, he can help you through each and every step. He will provide you with all of the options available including alternative Coffins and Caskets, including Environmentally Friendly and Colourful Coffins, Floral Tributes, Order of Service Booklets, Alternative Hearse and Other Vehicle Options, Music and Personal Touches. He is also able to guide you through the options for Cremated Remains including Ashes, Fingerprint and Hair into Jewellery.

Richard will help to secure a date for your loved ones Funeral during the arrangements and will help you to choose a Minister, religious or non-religious to officiate on the day. He will also discuss with you the option of visiting our Chapel of Rest to spend time with your loved one, and provide you with options regarding clothing.

You will be provided with a full written estimate of costs based on your individual requirements. We don't require a deposit at this stage, but ask for payment in full at least 2 days prior to the Funeral taking place. Our Final Invoice will include all of our charges, as well as charges made by third parties such as the Crematorium or Cemetery. This invoice will help you to release funds from your loved ones bank account as funeral payments take priority even if the account is frozen.

For help towards funeral costs and more information, please click here.

For contact details regarding Crematoria, Natural Burial locations, Register Offices & Coroner Offices, please click here.

We are proud to be recognised as Grief Specialists and we will continue to support you following the funeral of your loved one.

If you have any specific requests, we will endeavour to exceed your expectations to ensure your loved ones Funeral is carried out with dignity, respect and dedication to their life.
Tracey
“We as a family couldn't praise the professionalism of Vines Funerals enough at such a difficult time. We were supported through every stage of the process of planning our loved ones final journey and nothing was to much trouble. We would like to give a heartfelt and special thank you to Richard who made the whole process a lot less difficult for us as a family."
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